How to test your Internet connection on PlayStation?

Testing the Internet connection with your console can provide insight into any issues you might be experiencing. Here’s a step-to-step guide on how to test your network:

1. Start your console and go to the home screen.
2. Navigate to the Settings menu in the upper-right corner next to your profile picture.
3. Select 'Network' from the menu options.
4. Choose 'Test Internet Connection'. This will run a diagnostic test that checks various aspects of your network connection.
5. Review the results - we recommend taking a screenshot or a picture of the results so you can reference them.

Here's a breakdown of what each item in the connection test means and what to look for:

• Obtain IP Address: This indicates if an IP address has been successfully assigned to your console. 
• Internet Connection: This confirms if your console is connected to the internet. A ‘Successful’ status is what you want to see here.
• PlayStation Network Sign-in: This shows the status of your connection to the PlayStation Network (PSN). If this fails, it could be due to a PSN server issue or your account can be signed-out of PSN. Failure to connect may indicate a PSN server problem or that your account is signed out of PSN.
• NAT Type:
  • NAT Type 1: Your console is directly connected to the internet. This is the ideal connection for gaming and minimizes potential connection issues.
  • NAT Type 2: Your console is connected to the internet through a router. This is a very common setup and should allow you to connect to most online games without issue, though some functions may be limited.
  • NAT Type 3: Your console is connected through a router, but you may have limited connectivity or possibly experience disconnections.
• Connection Speed (Download): The speed that your PlayStation can download data.
• Connection Speed (Upload): The speed that your PlayStation can upload data.
  Please note that for these steps, your PS5 will send 512 MB of data to perform the connection speed test.

If your test results indicate a problem (e.g., a NAT Type 3 or very low speeds), it suggests an issue with your home network. If you get a failed connection or very low speeds, try restarting your router and console before retesting. For more in-depth information on network setup and troubleshooting, please visit the official PlayStation support article: How to set up an internet connection on PlayStation consoles.