How to troubleshoot Audio issues (No sound or poor quality)?

If you're experiencing issues with sound, such as distorted sound, poor quality audio or no audio at all while playing S.T.A.L.K.E.R. 2: Heart of Chornobyl, a number of settings and connections can be checked to resolve the problem.

As the first option, you can restore the audio settings on your PS5 to their default values, which often helps if custom settings have caused conflicts that are affecting audio quality.

Step 1: Check Your Connections and Volume

Start with the basics to rule out any simple problems.

1. HDMI Cable: The HDMI cable carries both video and audio. Ensure the cable is securely plugged into both your PS5 and your TV or monitor. If you have another HDMI cable, try using that to see if the issue is with the cable itself. Check alternate output: For TVs with multiple HDMI inputs, ensure the PS5 is connected to an HDMI port that supports audio (some ports may only support video).
2. TV/Monitor Volume: Make sure the volume on your TV or monitor is turned up and not muted.

Step 2: Adjust PS5 Audio Output Settings

Your console's audio settings may be configured incorrectly for your specific setup.

1. From the PS5 home screen, navigate to Settings.
2. Select Sound, then go to Audio Output.
3. Under Output Device, ensure that HDMI Device (TV) is selected.
4. Scroll down to Audio Format (Priority).
   • If you're using a standard TV, Linear PCM is the recommended setting.
   • If you're using a soundbar or home theater system, try switching the format to Dolby or DTS to see if that resolves the issue.

Step 3: Troubleshoot with Headphones

If you are using a headset, there are some specific settings to check.

1. Plug your headphones into the controller.
2. On the PS5 home screen, press the PS button to open the Control Center.
3. Select the Sound icon.
4. Here, you can adjust your headphone volume and check the Output Device to ensure your headphones are selected.
5. If you are experiencing distorted or muffled audio, try turning the 3D Audio for Headphones setting off, as it may cause compatibility issues with some headsets.

Step 4: Restart Your Console

If none of the above steps work, a full restart of your console may be necessary.

• Hold the PS button on your controller.
• From the Power menu, select Turn Off PS5.
• Wait for the power indicator light to shut off, then turn the console back on.

For more in-depth troubleshooting options, you can visit the official PlayStation Support page.